Frequently Asked Questions (FAQs)

 

 

Presentation to the Nation

© 2015 USCCB. All rights reserved.

Using the Store Search

How do I search for items?
To search, use the 'Search' box that appears on the upper left hand side of our site.

To search, enter the title, a product number, a bible verse, or a description in the Search field. When you submit your search, you will see a page listing all products that match your search criteria in alphabetical order.

Our items are grouped by type of product for your convenience and appear when you click on the 'Shop Online' button.

 

What if I can't find what I'm looking for?
If you can't locate a product, the product may not be available or your search criteria does not match the information about the product stored in our online database. You may want to broaden your search if you entered a very specific term.

If you still can't find what you are looking for, please contact us by email at sales@litpress.org or by phone at 1.800.654.0476 (M-F 8:00 am-4:30 pm CT).

 

Checkout and Order Process

What does the product number for your prints mean?


1. Indicates the volume where the print can be found
GA = Gospels & Acts             PS = Psalms             PT = Pentateuch

2. Left page

3. Right page

4. Size or location of print
N = 90% of actual size             H = 110% of actual size

5. Type of print
F = Featured Print             G = Giclée Custom Print

 

How do I checkout once I have items in my shopping cart?
If you have placed items in your Shopping Cart, but are not at the Order Detail page, click the Shopping Cart link at the top right of the web page which will bring you to the Order Detail page. From the Order Detail page click on the "Proceed to Checkout" button at the bottom of the page.

If you have not logged into your account, you will need to do so at this point. If you do not have an account you will need to create one. Please refer to the Online Account section of this page for questions regarding the creation of an account.

Once logged in you will be brought to the Order Confirmation page. Review all of the information on the page, including billing information, shipping information (if different), and the items in your cart. The Saint John's Bible website only accepts credit cards. You will need to select the type (Visa or Mastercard), fill in your number (with no dashes and no spaces), and the expiration date.

Click the Submit Order button at the bottom of the page. A new page will appear with a receipt of your order. You will also be sent a confirmation email.

 

Is my credit card information safe?
We use VeriSign's 40-bit Secure Sockets Layer (SSL) technology to provide our customers with secure encryption for all transactions and account information. VeriSign and the VeriSign Secured Seal are one of the most recognized trust marks on the internet. We are confident in providing this service that your information will be safe.

 

How do I know that you have received my order?
When you click "Submit Order" at the bottom of the checkout page, three things happen:
• Your order information is written to our order database.
• A confirmation email message is generated and sent to you with an overview of your order.
• A web page is displayed with a receipt of your order.

The confirmation email and receipt web page only appear if the order has been recorded to our order database. All online orders will be processed as quickly as possible.

 

How long will it take to receive my order?
Shipments will normally be sent within three working days of receipt of order. Fine Art prints will be shipped separately from the Offset Prints and Books & Media.

Standard Delivery to the lower 48 states is 1-2 weeks (delivery times outside of the lower 48 may take slightly longer). Only orders from the lower 48 states qualify for 2-day and overnight shipping. All others must order via phone, fax, email, or regular mail. Refer to the Shipping & Handling page of the website for details.

 

What is your return policy?
There are two return policies depending on what you have purchased—one for the Fine Art Prints and another for books, media, and offset prints. Please refer to their respective pages for full details. Select one of the following links: Fine Art Prints Return Policy or Books, Media or Offset Print Return Policy.

 

What if I have problems with my order, or I need to make changes?
If you are having difficulty placing your order, or have already placed your order and need to make changes you will need to contact us by email at sales@litpress.org or by phone at 1.800.654.0476 (M-F 8:00 am-4:30 pm CT).

If you are having difficulties placing an order, please provide us with as much information as possible. This helps us better understand what is happening so that we can better assist you.

 

Custom Prints Store

How do I navigate in the Custom Prints store?
Select which of the volumes you would like to view from the menu options on the left. The first book of the volume will appear. A list of the books contained within the volume will be listed across the top just under the volume name. When you would like to look at a different book contained within the volume, simply click on your choice and the new book will open.

 

Why doesn't anything show up when I select volume to view?
The Custom Prints section uses Flash and requires the Flash Player to be installed in order to operate. You may not have the Flash Player installed, or it may not be the newest version. Click here to download the latest version of Flash Player.

If you still do not see anything, contact us by phone at: 1.800.654.0476 or by email at sales@litpress.org.

How do I turn the pages?
Click on the upper or lower right hand corner to "flip" the page. To go back, click on either the upper or lower left hand corner—it's just like paging through a book. When you have reached the very end of the book you will no longer see the curling page and you will no longer be able to turn additional pages forward. You can still turn the pages back.

 

How do I know what volume/book I am in?
The volume that you are in will always be displayed at the top of the page in large letters. The book will appear along with the chapter and verse information just below the pages.

 

How do I add items to my cart?
When you find a page that you would like to order, determine if you want the full spread or a single page and what size your would like and select that option. It will be added to the cart.

 

Why do some items have descriptions and additional items listed?
Many of our Custom Prints are also available as Featured Prints, links will appear if these options are available. These pages also offer short descriptions of the page or illumination. For a more detailed description visit the item in the Featured Prints section.

 

Can I buy Custom Prints and Featured prints and/or books at the same time?
Yes. Simply add the items you would like from any part of our store to your shopping cart. All items will be included with the appropriate shipping and sales tax (if applicable).

 

Shipping & Tax Information

What are your shipping charges?
Shipping charges vary and are determined by the amount of your purchase, your selected delivery method and where you live. Refer to our Shipping & Handling page for full details.

 

Do you charge sales tax?
Sales tax is collected from Minnesota residents only. Tax-exempt customers from Minnesota must provide Liturgical Press with a copy of their state-issued exemption certificate. Minnesota customers with exemption certificates on file with Liturgical Press will not be invoiced sales tax. Minnesota customers without tax-exempt status will be charged the applicable sales tax.

 

Do you ship to APO or FPO addresses?
Yes, please refer to the Shipping & Handling page for details of charges and estimated delivery times.

 

Will all of my items all ship at the same time?
Fine Art prints will ship separately from books, media, and offset print items.

Your Online Account

Why do I have to create an account?
Your online account provides information about you, including your name, phone number, billing and shipping addresses, e-mail address, and user name. It is used to tie your orders into our inventory system so that we can better track your orders, whether online, phone, fax, or mail. It is also a more convenient way for you to place multiple orders without having to re-enter all of your information each time.

 

Do I have to create an account to browse your site?
No, you do not need an account to simply browse our site. You only need to have an account when making a purchase.

 

How do I create an account?
You can begin the account creation process in one of two ways.

  1. Click the "My Account" link on the top right of the page.
  2. If you have placed items in your Shopping Cart, click the "Proceed to Checkout" button.

You will be taken to the log-in page. Click the "Create New Account" button. You will then be asked whether you would like to create a Personal or Institution account. Read the descriptions to determine what kind of account you would like to create and click the appropriate link.

The next screen will ask for your personal information. When you have completed the form, click "Next" at the bottom of the screen.

Your account has now been created and you will be able to Edit Your Account, Proceed to Checkout, or Continue Shopping.

 

How do I make changes to my account?
Click on the 'My Account' link on the top right of the page and log in. Once you have logged in you can edit the information. After you have made your changes click the "Save Details" button at the bottom of the page to save your changes.

 

What do I do if I forget my Password?
We do not have access to your password, so your password will have to be reset. To do this, follow these simple instructions.

  1. Click on the My Account link at the top right of the web page. The main login screen will appear.
  2. Below the login fields you will note the question, "Forgot your password? Click here." Click where requested.
  3. A new screen will appear. It will ask you for your User Name and your Mother's Maiden name. Click Submit.
  4. If both pieces of information match, your password will be reset and the new password will be emailed to the email address we have on record.
  5. Use the new password when logging into your account.
  6. Once logged in you can edit your password to something you can remember. Be sure to click "Save Details" at the bottom of the page.

If you are still having trouble, contact Customer Care by email at sales@litpress.org or by phone at 1.800.654.0476 (M-F 8:00 am-4:30 pm CT).

 

What do I do if I forget my User Name?
You will have to call or email customer service to retrieve your User Name. Contact us by email at sales@litpress.org or by phone at 1.800.654.0476 (M-F 8:00 am-4:30 pm CT).

 

International Orders

I live outside of the United States, can I place an order on your site?
No. Our website can only process orders from the United States, any of the U.S. Possessions, APOs, FPOs, and American Embassies. If you reside outside of any of these locations and would like to place an order refer to our International Distributor list for a distributor in your area. If you cannot locate a distributor in your area, please contact us by email at sales@litpress.org or by phone at 320.363.3290.

 

I would like to ship my purchase outside of the United States, can I do that on your site?
No. Our website can only process and ship orders from the United States, any of the U.S. Possessions, APOs, FPOs, and American Embassies. If you need an order shipped to anywhere outside of these locations please contact us by email at sales@litpress.org or by phone at 320.363.3290.